1.Arrival and departure 
The rooms are available after 1 p.m. in the day of the arrival. However, if you have asked and received approval from the manager, we could try to provide it earlier. The guests are supposed to leave their rooms until 12 a.m. The hotel gives the chance to leave it later, too. If you have planed it, please contact our manager to check if it is possible.

2. Insurance 
Your reservation does not include travel insurance. We recommend that tourists insure themselves.

3. Cancelling reservations
If a client cancels the reservation, he/she owes fees as follows:
in 2 weeks before arrival – 0% of the expense
in 1 week before arrival – 50% of the expense
in 3 days before arrival – 75% of the expense
in 1 day before arrival – 100% of the expense
If the owner cancels reservation:
The owner keeps the right to cancel your reservation because of an event beyond the reasonable control (war, whether declared or not, civil commotion or riot, acts of terrorism, natural disasters, exceptionally severe weather, epidemic, fire, governmental restrain etc.)
DEPOSITS FOR NEW YEAR , CHRISTMAS and public holidays will not be returned , regardless of the time .

4. Responsibilities
Our guests are supposed to behave in a way that does not inconvenience other guests and does not lower the reputation of the hotel.  In such a case the management reserves the right to cancel the stay of the guests without any refund.

5. Lost or stolen belongings
The management does not take any responsibility for belongings forgiven or left without supervising.

6. Children
The management does not take any responsibility for children in the hotel. Parents are supposed to look after their children. The restaurant could offer earlier dinner for children in order to help their parents.

7. Other guests
The owner reserves the right to accommodate other guests in the hotel, restaurant and tavern unless they are fully reserved.

8. It is not allowed to bring alcohol in the restaurant and tavern.

9. Methods of payment
Credit and debit cards – VISA, MASTER CARD, MAESTRO, BORIKA

10. Prices
The owner reserves the right to change the prices for some national and religious holidays and for Plovdiv International Fair.